VoIP, or Voice over Internet Protocol, has several benefits, especially for a company that wants to reduce costs and improve call quality. However every piece of technology has its limitations. Here are some pros and cons to VoIP:
Advantages of VoIP
Reduced Cost
VoIP systems can help businesses save a significant amount of money. By more than 50%, for example, adopting VoIP systems may help you save on your phone bills. The cost savings will vary depending on the VoIP service you pick and your company’s requirements.
PBX Cost
PBX, or a private branch exchange, is a costly on-site, physical piece of equipment that connects landline phones inside an organization. By utilizing a broadband connection, VoIP phone systems help eliminate the need for extra hardware.
Remote Work Savings
VoIP enables staff to work from anywhere by connecting them to the company’s phone system. It also includes a variety of mobile capabilities that traditional phones do not have, such as auto-attendant, call waiting, group calling, and real-time video conferencing.
Scalability
VoIP has the capacity to support high-quality, large-scale conference calls. When necessary, you may add or remove users. VoIP is ideal for startups searching for a phone system that can grow with them as they expand.
Disadvantages of VoIP
Latency
Calls made through a VoIP phone system can be affected by latency. When there’s a bad internet connection with little bandwidth, latency problems arise. To operate smoothly and give voice traffic precedence over data, a VoIP router requires a specific VoIP router that has been specifically designed for this purpose.
Relies on Internet Access
A reliable internet connection with sufficient bandwidth to operate VoIP services is critical. Poor internet connectivity can significantly reduce the quality of calls as well as the overall VoIP service. In addition, the quantity of simultaneous calls will influence your business’s bandwidth requirements.
Security Issues
VoIP has its own unique set of security risks, including phishing, identity and service theft, spam, and viruses and malware. However, you can safeguard your VoIP communications by applying IP technology such as encryption and enhanced identification management.
The advantages of VoIP greatly outweigh the disadvantages. At TSC VoIP, we currently offer a full complement of VoIP and UCaaS services. We are also pleased to offer no-cost, no-obligation quotes for business class phone systems and service. Contact us today to learn more about how we can help your business!