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VoIP

3 Common VoIP Issues and How to Fix Them

Many organizations have moved to an Integrated Communications Strategy, which usually includes VoIP. The benefits of this voice-over internet protocol usually include cheaper long-distance and international calling rates, improved customer relations, and better performance in the workplace.

Although VoIP comes with a range of benefits, it must be properly implemented and managed to avoid problems. Here are some common issues you may come across if VoIP isn’t used correctly.

Routers and Switches

If your VoIP system isn’t working properly, it could be due to a problem with your router or switch. Make sure that they’re configured correctly to support VoIP, and check for any updates that might have affected the configuration. Also, make sure that the ports on your switch are configured to support VLANs.

Older routers that are not up-to-date with the latest software might cause compatibility problems and decreased performance. If you’re experiencing VoIP issues, try resetting your router. There’s no guarantee it will work, but it’s worth a shot.

Bandwidth

If you want optimal VoIP performance, then you need to have enough bandwidth. Try to avoid having continuous network congestion. If the problem only happens sometimes, see which application or service requires a lot of bandwidth during those times.

You should have bandwidth monitoring on your normal network management tasklist, so issues with insufficient or poor quality connectivity can be identified and dealt with quickly. However, sometimes a network issue is beyond your control – it might be caused by factors at your ISP (Internet Service Provider), for example.

Desktop Problems

Echo — This is one of the most common VoIP issues. It’s created when the handset volume is set too high and the microphone hears the incoming call from the earpiece, and then rebroadcasts it.

The most common solution is to lower the volume on both ends. However, this doesn’t always work, and another option is to use a headset. But even headsets have their own set of problems, like ergonomics since they can be worn for long periods of time.

Training — A possibility is that the problem lies in user training—or lack thereof. “It’s just a phone” has been used as an reason to skimp on training budget, but VoIP systems are complex and comprehensive solutions. Therefore, proper education is key to taking advantage of all benefits.

At TSC VoIP, we currently offer a full complement of VoIP and UCaaS services. We are also pleased to offer no-cost, no-obligation quotes for business class phone systems and service. Contact us today to learn more about how we can help your business!

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VoIP

How Can Schools and Universities Benefit from VoIP?

VoIP Solutions have been widely embraced by both individuals and businesses. It’s because for certain consumers, switching from a tolled PSTN network to toll-free internet connections can save a lot of money. Of course, there are additional advantages in terms of improved operational processes and customer care standards.

Many people are curious about whether VoIP Solutions make a beneficial impact, especially in the educational sector. The answer is an unequivocal YES, and it’s not just for education. They will benefit any campus that contains several structures or locations.

VoIP on Campuses

With an HR department, financial team, procurement officials, and other vital business functions, schools and universities are managed in the same manner as any other company. These teams are aided by education-specific features such as curriculum development and student administration. Other services that may be provided include postgraduate help; housekeeping; meal reservations; and so on.

Call Management

The success of every educational institution relies on its students. To accommodate both old and new students, VoIP offers many benefits:

  • When it comes to calling/hunting groups, timeliness is critical in handling incoming calls. Pickup also allows unattended desk staff to take calls when the called party is unavailable.
  • With SIP technology, VoIP conversations can be made through a smart device app, which is useful when you’re on the go and need to be contacted. This system allows staff to remain reachable at all times if they are within campus WiFi range.
  • Sometimes, an event has to be shown in several places simultaneously. A good example is when a graduation ceremony that’s happening on one campus is streamed to all the other campuses. For graduations completed remotely, this is increasingly important.

Collaboration

  • Many students now use social media to connect with their e-learning courses and materials. Being able to access these tools via smart devices is increasingly becoming essential for many students’ education.
  • WhatsApp and other similar platforms have become popular among professors for communicating with students. In addition, online submissions and social media collaboration are becoming more common for assignments.
  • Using VoIP and video conferencing, educational networks in many countries make it easy for primary and secondary schools, colleges, and universities to interact with each other on both a one-on-one and group basis.

Safety and Security

Students and personnel can utilize an emergency contact on their smart device if SIP/VoIP is linked to a WiFi network. This number is available for them to call for assistance if they require it.VoIP Solutions are not only affordable for educational institutions, but also improve communication among staff and students while creating opportunities to partner with other schools. At TSC VoIP, we currently offer a full complement of VoIP and UCaaS services.

We are also pleased to offer no-cost, no-obligation quotes for business class phone systems and service. Contact us today to learn more about how we can help your business!

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VoIP

The Difference Between VoIP and IP Telephony

VoIP allows domestic customers to communicate over long distances with and see far-flung family and friends on their smart devices using VoIP apps like Skype and WhatsApp. There aren’t any more costly international calls.

VoIP and IP Telephony are frequently interchanged to refer to digitally based communications. Are they the same thing, or are there technical and non-technical distinctions?

IP Telephony

Simply stated, IP telephony is the use of digital concepts with communications systems in order to take advantage of the hardware and software environment that comes with it, as well as an Internet connection. VoIP is a term often used to describe using the Internet instead of the local PSTN for low-cost or toll-free calls.

VoIP

At a technical level, VoIP is a standards-based method for moving voice traffic in a digital communications ecosystem. The network might be private for internal communication. Inter-branch and international long-distance and worldwide communications can be added via an Internet connection. As a result, VoIP may be classified as one of the variants of IP telephony.

The most frequent type of VoIP at a domestic level is the use of smart devices to operate programs like Skype and Whatsapp. They are used to provide non-toll-free calling alternatives in place of regular PSTN/cellular phone calls.

Implementing IP Telephony and VoIP

It may appear that IP telephony has a lot more to do than just voice communications and conventional phone equipment. Even though the handsets are VoIP telephones and VoIP is the protocol that manages the voice traffic, IP telephony covers a much larger area than simply voice communications. Because of these differences, installation requirements are different.

The process of converting a communications network to IP Telephony is known as digitizing it. This, like any other business-based endeavor, entails first defining what you want to accomplish and what you anticipate to gain by going digital. You can’t know if you’ve succeeded or not if you don’t define the goals.

For a basic VoIP setup, all you need is a smartphone or desktop computer with the right software installed. Simply download an app like Skype or Whatsapp to a smart device or PC, set up an Internet connection, and you’re ready to go.

At TSC VoIP, we currently offer a full complement of VoIP and UCaaS services. We are also pleased to offer no-cost, no-obligation quotes for business class phone systems and service. Contact us today to learn more about how we can help your business!

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VoIP

The Difference Between VoIP Hard Phones and Softphones

VoIP has become increasingly popular in recent years, both at work and as a personal communications tool. The advantages are such that switching to VoIP is a no-brainer for both individuals and businesses, particularly owing to the substantial reductions in long-distance communication costs.

Here’s what you should know about VoIP hard phones and softphones:

VoIP Hard Phones vs. Softphones

Hard Phones

A hard phone is a physical device that connects to a home or company network and resembles an old-fashioned dial phone. It has the same buttons and handheld receiver as the traditional analog phone, but a graphical display or touchscreen is becoming increasingly popular. Desktop computers or specialized forms for particular workplaces, such as large form ruggedized handsets in a factory floor setting for workers wearing gloves, are available.

A hard phone, in fact, is a tiny microcomputer that runs software to provide its core functionalities. The full range of functions may be accessed via network connections with VoIP systems.

Softphones

A softphone is a kind of smart device that uses software to replicate the functions and features of a hard phone, usually utilizing a visual display that resembles that of a hard phone.

It will undoubtedly have voice support, and it’s possible that video will also be supported. Some workplaces, such as call centers, may need headsets. If the smart device is a mobile smart device, SIP compatibility is required.

The Difference

Both hard and softphones have similar capabilities, with the exception of mobility. Hard phones are fixed in place, whereas softphones may be mobile if they’re linked to a mobile smart device.

Depending on location and usage, one type of phone is superior to the other. For staff who aren’t required to move around frequently, static hard phones are ideal since they provide a similar feel and appearance as regular phones. Staff that require VoIP connectivity at all times, whether inside or outside the workplace, should use mobile platforms instead.

At TSC VoIP, we currently offer a full complement of VoIP and UCaaS services. We are also pleased to offer no-cost, no-obligation quotes for business class phone systems and service. Contact us today to learn more about how we can help your business!

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Phones VoIP

5 Signs It’s Time to Upgrade Your Phone Technology

Many organizations have switched to a work from home and remote access model as a result of the pandemic. This in turn has promoted many changes in internal corporate structures as they implement VoIP or Cloud Phone systems. Here’s why it might be time to upgrade your old phone technology.

WFH and Remote Access

Your business is transitioning to a digital environment, most likely e-commerce, but you’re already seeing an increase in the number of work from home jobs. You’ll also need to make sure that your clients have access to some core systems. Your existing infrastructure is resource-intensive and costly to maintain.

Costly Equipment Upgrades Are Needed

The WFH and remote access connections require new and improved security software and hardware to regulate them. Perhaps your company’s website requires an overhaul in order to increase its online presence. They have both financial and resource implications.

Using an MSP will pass on the equipment and software expenses, as well as their assistance when it comes to preparing for the Cloud migration. 

Support Resources Are Needed Elsewhere

You need tools to remodel the website and help you transition to the new CaaS system. They might be supplied on-site, but they are presently supporting the old VoIP and apps environment.

If you wish to use a MSP to implement your new CaaS systems, you may do so without disrupting your existing operations.

Updated Disaster Planning

There is a high risk to company stability if the online systems fail for any reason, as well as a significant chance that your Internet connection will be lost. A transition to the Cloud implies that services will be available at all times. It’s also necessary to have backup connections with your MSP.

Future-Proofing

The transition to an online existence is, in most cases, only the beginning of a number of business transformations that will take place over the next several years. Moving to the Cloud now will allow you to tackle those future problems without requiring major changes in your internal infrastructure.

At TSC VoIP, we currently offer a full complement of VoIP and UCaaS services. We are also pleased to offer no-cost, no-obligation quotes for business class phone systems and service. Contact us today to learn more about how we can help your business!

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Phones VoIP

The Pros and Cons of VoIP

VoIP, or Voice over Internet Protocol, has several benefits, especially for a company that wants to reduce costs and improve call quality. However every piece of technology has its limitations. Here are some pros and cons to VoIP:

Advantages of VoIP

Reduced Cost

VoIP systems can help businesses save a significant amount of money. By more than 50%, for example, adopting VoIP systems may help you save on your phone bills. The cost savings will vary depending on the VoIP service you pick and your company’s requirements.

PBX Cost

PBX, or a private branch exchange, is a costly on-site, physical piece of equipment that connects landline phones inside an organization. By utilizing a broadband connection, VoIP phone systems help eliminate the need for extra hardware.

Remote Work Savings

VoIP enables staff to work from anywhere by connecting them to the company’s phone system. It also includes a variety of mobile capabilities that traditional phones do not have, such as auto-attendant, call waiting, group calling, and real-time video conferencing.

Scalability

VoIP has the capacity to support high-quality, large-scale conference calls. When necessary, you may add or remove users. VoIP is ideal for startups searching for a phone system that can grow with them as they expand.

Disadvantages of VoIP

Latency

Calls made through a VoIP phone system can be affected by latency. When there’s a bad internet connection with little bandwidth, latency problems arise. To operate smoothly and give voice traffic precedence over data, a VoIP router requires a specific VoIP router that has been specifically designed for this purpose.

Relies on Internet Access

A reliable internet connection with sufficient bandwidth to operate VoIP services is critical. Poor internet connectivity can significantly reduce the quality of calls as well as the overall VoIP service. In addition, the quantity of simultaneous calls will influence your business’s bandwidth requirements.

Security Issues

VoIP has its own unique set of security risks, including phishing, identity and service theft, spam, and viruses and malware. However, you can safeguard your VoIP communications by applying IP technology such as encryption and enhanced identification management.

The advantages of VoIP greatly outweigh the disadvantages. At TSC VoIP, we currently offer a full complement of VoIP and UCaaS services. We are also pleased to offer no-cost, no-obligation quotes for business class phone systems and service. Contact us today to learn more about how we can help your business!

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Phones VoIP

5 Ways Construction Companies Can Benefit From VoIP Phones

Are you searching for the finest construction phone service in New York? Construction companies can now construct more advanced structures and infrastructure than ever before. Here are five compelling reasons why VoIP phones might be a good fit for your company.

HD Audio Clarity

Since a VoIP phone service can deliver consistently accurate and dependable voice technology, it’s the best choice for construction phone service. Your team members will be able to communicate with one another even on a noisy construction site, and your foreman will be able to keep in touch with the crew at all times.

Stand-Alone Communications

Dead zones and missed calls are always inconvenient for everyone, but they may end up costing you a lot of money in the construction industry. New construction sites frequently takes you away from a stable phone signal.

You’ll have a direct connection to all of your team members both on and off the work site with this VoIP solution. You won’t have to worry about missed calls or roaming fees while on the job. In the field, your employees will be able to use all of the features of basic smartphone service and communicate directly with everyone on the network.

Scalability

VoIP services also allow you to easily add or remove users from your network. You won’t need any special equipment, and no technician will be required to install a new phone line for you. You can quickly connect new employees to your VoIP network and get them up and running.

Enhanced Mobile Collaboration

VoIP is a flexible platform for connecting all of your disparate communication networks. It also features a number of built-in functions that aid with the management of your business. You may video chat with any desktop or mobile device and exchange detailed papers in real time with remote team members, and you can simultaneously teleconference up to 30 sites.

At TSC VoIP, we currently offer a full complement of VoIP and UCaaS services. We are also pleased to offer no-cost, no-obligation quotes for business class phone systems and service. Contact us today to learn more about how we can help your business!

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Phones VoIP

Should Your NY Business Use A VoIP Phone?

Whether your New York business is large or small, investing in a VoIP phone can be a great choice. But how do you know if a VoIP service is right for your company? Here are some of the benefits you’ll see when using a VoIP phone service and how it can help your business grow.

What is a VoIP phone?

A VoIP phone is a telephone that runs on IP-based technology and is connected to a VoIP service for voice transmission and reception. Traditional landlines are similar to VoIP phones, but they employ a different baseline technology.

How to select your VoIP phones

There’s a VoIP phone for every type of profession in NY! Choosing the correct VoIP phone isn’t as difficult as you might think. You may get started by responding to a few questions:

Who will be using VoIP phones?

For a conference call, an executive may require many line appearances, but a manager may want a VoIP phone that can take several calls at once. Determining who will be using the service might help you decide which features are most important for your users.

What’s the typical call volume?

The number of lines your VoIP phone should have is determined by the average daily calls. For most offices, three to five lines would be sufficient, but more than ten lines might be required for receptionists and operators.

What’s your budget?

Although price should not be the most important factor to consider when deciding on a VoIP phone, it is critical that you set a budget. A budget will also force you to determine which features and capabilities are essential for you.

At TSC VoIP, we currently offer a full complement of VoIP and UCaaS services. We are also pleased to offer no-cost, no-obligation quotes for business class phone systems and service. Contact us today to learn more about how we can help your business!

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Company Phones Unified Communications VoIP

Helping Small Businesses Work Remote During the Pandemic

Helping Small Businesses Work Remote During the Pandemic

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Helping Small Businesses Work Remote During the Pandemic

Almost every business has had to adapt in significant ways during this pandemic to survive. From providing PPE to employees to providing support for employees working remotely, it can be especially challenging for small businesses to maintain their day-to-day operations with the same efficiency as they did before. Thankfully, with today’s technology, small businesses can be just as – if not more – productive with a remote workforce. One of the most critical ways to accomplish this is with an integrated cloud phone system. Read on for some insights about implementing such systems in small businesses from the experts at TSC VoIP.

Gain extra flexibility and mobility. With a cloud phone system, workers can easily switch between their smartphones, laptops, tablets, and desk phones at will, allowing them to stay conveniently connected throughout the day. This allows employees to create their own workflows while remaining in full communication with the rest of the team.

Remote workers and office staff share the same phone system. Some of your employees may need to remain in-office if their duties simply cannot be performed remotely. No worries – a cloud phone system can help both remote and in-office staff stay as connected as though everyone were in the office together.

Improve security and viability. Cloud-based phone systems have enhanced cybersecurity capabilities, enabling you to better protect sensitive information. At the same time, such systems have extra visibility into your workforce’s productivity, helping you gain better insight into how you can improve your business.

Cloud-based phone systems are just one way a small business can enhance their remote capabilities. They’re made even better when they involve no contract or commitments. For more information about these systems or other UCaaS services, call 914-483-3500 for a free quote or contact TSC VoIP online today!

TSC VoIP offers bespoke communications solutions, including free telephone hardware, access to our mobile & desktop applications as well as access to our obsolescence protection plan. TSC VoIP serves businesses in Westchester County, Rockland County, Fairfield County, and the New York Metropolitan area. 

If you are not already experiencing the benefits of working with TSC VoIP, you can contact us at 914-483-3500, by email at info@tscvoip.com, or utilize our simple quote form on this page.

Get a free quote

TSC VoIP is pleased to offer no-cost, no-obligation quotes for business class phone systems and service. Please provide your contact information below , and one of our knowlegeable experts will contact you to get your quote done right away.

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Company Phones Unified Communications VoIP

UCaaS Redundancy: Critical for Business

UCaaS Redundancy: Critical for Business

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UCaaS Redundancy: Critical for Business

When a company’s telecom services experience downtime, it can be disastrous. Communication with clients and between teams breaks down or halts altogether, hurting both productivity and your bottom line. If you are looking for a new telecom provider, it is essential to understand why that offer in terms of UCaaS redundancy. In layman’s terms, how will your provider account for technology failures and minimize (or avoid) downtime? Read on to learn more about UCaaS redundancy from the experts at TSC VoIP!

Georedundant Networks

No technology is completely free from issues. However, systems like the georedundant network utilized by TSC VoIP can maximize uptime to 99.99% by implementing failsafe measures. TSC VoIP utilizes a georedundant network with three server nodes placed throughout the country. This means that should a primary server fail, your phone system will automatically switch to the next available server. This failover service is present in the phone itself, making this switch seamless and practically foolproof. On top of that, our network utilizes an nShare mesh, meaning that each server has total access to the information present in the other servers. No matter what happens, your phone system will behave as expected and your information will be safe.

The Difference Between Active-Active & Active-Spare

These georedundant nodes are known as an active-active server configuration. Should a server experience downtime, the “backup” server is already active, ensuring that you experience no downtime in your phone service. Although other providers may also advertise UCaaS redundancy, they may utilize an active-spare server configuration. In an active-spare setup, the system has to switch to the spare when issues arise – a sometimes lengthy process that can be dependent on how fast your provider works behind the scenes. On top of that, their networks may utilize an externally-hosted load balancer that can become another point of failure, sometimes causing hours or even days of downtime.

For maximum uptime and communication quality, choose the georedundant network provided by TSC VoIP. To inquire about our no contract/no commitment services, call 914-483-3500 for a free quote or contact TSC VoIP online today!

TSC VoIP offers bespoke communications solutions, including free telephone hardware, access to our mobile & desktop applications as well as access to our obsolescence protection plan. TSC VoIP serves businesses in Westchester County, Rockland County, Fairfield County, and the New York Metropolitan area. 

If you are not already experiencing the benefits of working with TSC VoIP, you can contact us at 914-483-3500, by email at info@tscvoip.com, or utilize our simple quote form on this page.

Get a free quote

TSC VoIP is pleased to offer no-cost, no-obligation quotes for business class phone systems and service. Please provide your contact information below , and one of our knowlegeable experts will contact you to get your quote done right away.