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Call Center

Today’s best call center services offers standard features like voice-over-internet-protocol (VoIP) calling, call management settings, and the ability to connect data with customer relationship management (CRM) platforms. Some solutions also include detailed reports on employee performance in workforce management tools. TSC VoIP understands the needs of Call Centers and realizes that these services need to be priced at a level that most businesses can afford.

TSC VoIP call center services include:

  • Carrier class contact and call center service
  • An all-in-one virtual contact center suite that includes:
    • ACD with call queuing
    • Self-service via interactive voice response (IVR)
    • Predictive outbound dialing
    • Recording
    • Administrative tools
    • Extensive integration capabilities
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