Today’s best-in-class contact centers offer multiple channels for your customers to reach out and contact you, (Calling, SMS TXT Messaging, Chat and Email).  Each of these channels have their own queue so that Contact Center Agents can easily respond to the customer’s inquiries.

Reporting is standard and should be utilized to assist you in staffing each call group or call queue.  This platform also integrates with CRMs like Salesforce for screen pops and call recording. 

 Our solutions also include detailed reports on employee performance in workforce management tools. TSC VoIP understands the needs of Contact Centers and realizes that these services need to be priced at a level that most businesses can afford.