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VoIP

5 Quick Tips for Smooth Online Conference Calls

Online conference call meetings can be a great way for businesses to stay connected and productive, even when team members are working remotely or in different locations. However, there are a few key things you can do to ensure that your online conference call goes smoothly and is as effective as possible. Here are five tips to help you make the most of your voip conference call meetings:

Test your equipment and connection in advance: 

Before the conference call begins, make sure that your microphone, speakers, and internet connection are all working properly. This will help you avoid any technical issues during the call and ensure that you can communicate clearly with your team.

Use a high-quality voip service: 

Choosing a reliable, high-quality voip service is key to having a smooth conference call experience. Look for a service that offers clear audio and video quality, as well as features like call recording, screen sharing, and the ability to host large meetings.

Mute yourself when you’re not speaking: 

One of the biggest distractions during an online conference call is background noise from other participants. To avoid this, make sure to mute yourself when you’re not speaking or actively participating in the conversation. This will help to reduce distractions and make it easier for everyone to focus on the discussion at hand.

Establish clear guidelines for participation: 

It’s important to establish clear guidelines for participation and communication during the conference call to ensure that everyone is able to contribute and be heard. For example, you might want to designate a facilitator to keep the conversation on track, or set up a schedule for who will speak and when.

Follow up with a summary or action plan: 

After the conference call is over, be sure to follow up with a summary of what was discussed and any action items that were agreed upon. This will help to keep everyone on the same page and ensure that any tasks are completed in a timely manner.

By following these five tips, you can help ensure that your online conference call meetings are smooth and productive, and that your business stays connected and efficient even when team members are working remotely.

At TSC VoIP, we currently offer a full complement of VoIP and UCaaS services. We are also pleased to offer no-cost, no-obligation quotes for business class phone systems and service. Contact us today to learn more about how we can help your business!

Categories
VoIP

Does Every VoiP Provider Have the Same Quality of Service?

Unified Communications, or UC, platforms have been adopted by many organizations in recent years. A UC is the integration of all digital communications traffic, data and VoIP for businesses, over a single physical network. This is made possible by various software applications.

IT must carefully manage traffic response times, especially for real-time voice and video applications, to ensure an optimal experience for all users. This is usually accomplished through the creation and management of Quality of Service protocols.

What is Quality of Service?

Quality of Service, typically shortened to QoS, is the assessment of a network service’s complete performance. Oftentimes, it is gauged from the end-user’s perspective and how they feel about the level of service they are receiving.

What is Measured?

The opinions of users is the most important metric. If VoIP calls are constantly breaking up and having gaps, then that’s an issue. Poor VoIP performance can be caused by packet loss, latency, and jitter during periods of high network traffic.

Packet Loss

Packet loss is when some packets don’t make it to the intended destination. In VoIP, speech is digitized and put into packets for transmission over a network connection between speakers. If any of these transmissions are lost, the receiver won’t get the message as intended.

Latency 

Latency is the amount of time a packet takes to travel from the sender to the receiver. Low latency and equal latency for all packets is essential for good QoS. Because different packets can take different routes, this can be difficult to achieve, and many QoS devices such as switches buffer VoIP packets to maintain the order of the packets.

Jitter

To maintain a good level of voice quality, VoIP packets need to be sent in an unbroken stream from the sender to the receiver. If there is congestion at any point on the network, it can cause gaps or Interruptions in this stream which affects audio quality – this is Jitter.

VoIP Service Suppliers and QoS

It’s crucial to comprehend that not all VoIP service providers are created equal. They offer various levels of services at diverse price points and have distinct methods of handling customer QoS issues. In other words, the answer to the question “Is QoS the Same in Every VoIP Provider” is no.

The agreement between you and the service supplier should stipulate regular review meetings to discuss recent performance, identify any issues (present or future), and agree on steps for resolution. VoIP infrastructure updates (both software and hardware) are inevitable from time to time; these need to be planned in advance.

Another crucial thing to remember is that not every device is VoIP-compatible and will still require a connection to the old network. If it’s not configured correctly, your voIP could have issues. To put it simply, VoIP for business should be seen as a high-quality way of networking that is integral to your company’s strategy. Because first impressions are key, lackluster performance from VOIP can reflect poorly on your organization as a whole.

At TSC VoIP, we currently offer a full complement of VoIP and UCaaS services. We are also pleased to offer no-cost, no-obligation quotes for business class phone systems and service. Contact us today to learn more about how we can help your business!