Helping Small Businesses Work Remote During the Pandemic

Almost every business has had to adapt in significant ways during this pandemic to survive. From providing PPE to employees to providing support for employees working remotely, it can be especially challenging for small businesses to maintain their day-to-day operations with the same efficiency as they did before. Thankfully, with today’s technology, small businesses can be just as – if not more – productive with a remote workforce. One of the most critical ways to accomplish this is with an integrated cloud phone system. Read on for some insights about implementing such systems in small businesses from the experts at TSC VoIP.

Gain extra flexibility and mobility. With a cloud phone system, workers can easily switch between their smartphones, laptops, tablets, and desk phones at will, allowing them to stay conveniently connected throughout the day. This allows employees to create their own workflows while remaining in full communication with the rest of the team.

Remote workers and office staff share the same phone system. Some of your employees may need to remain in-office if their duties simply cannot be performed remotely. No worries – a cloud phone system can help both remote and in-office staff stay as connected as though everyone were in the office together.

Improve security and viability. Cloud-based phone systems have enhanced cybersecurity capabilities, enabling you to better protect sensitive information. At the same time, such systems have extra visibility into your workforce’s productivity, helping you gain better insight into how you can improve your business.

Cloud-based phone systems are just one way a small business can enhance their remote capabilities. They’re made even better when they involve no contract or commitments. For more information about these systems or other UCaaS services, call 914-483-3500 for a free quote or contact TSC VoIP online today!

UCaaS Redundancy: Critical for Business

When a company’s telecom services experience downtime, it can be disastrous. Communication with clients and between teams breaks down or halts altogether, hurting both productivity and your bottom line. If you are looking for a new telecom provider, it is essential to understand why that offer in terms of UCaaS redundancy. In layman’s terms, how will your provider account for technology failures and minimize (or avoid) downtime? Read on to learn more about UCaaS redundancy from the experts at TSC VoIP!

Georedundant Networks

No technology is completely free from issues. However, systems like the georedundant network utilized by TSC VoIP can maximize uptime to 99.99% by implementing failsafe measures. TSC VoIP utilizes a georedundant network with three server nodes placed throughout the country. This means that should a primary server fail, your phone system will automatically switch to the next available server. This failover service is present in the phone itself, making this switch seamless and practically foolproof. On top of that, our network utilizes an nShare mesh, meaning that each server has total access to the information present in the other servers. No matter what happens, your phone system will behave as expected and your information will be safe.

The Difference Between Active-Active & Active-Spare

These georedundant nodes are known as an active-active server configuration. Should a server experience downtime, the “backup” server is already active, ensuring that you experience no downtime in your phone service. Although other providers may also advertise UCaaS redundancy, they may utilize an active-spare server configuration. In an active-spare setup, the system has to switch to the spare when issues arise – a sometimes lengthy process that can be dependent on how fast your provider works behind the scenes. On top of that, their networks may utilize an externally-hosted load balancer that can become another point of failure, sometimes causing hours or even days of downtime.

For maximum uptime and communication quality, choose the georedundant network provided by TSC VoIP. To inquire about our no contract/no commitment services, call 914-483-3500 for a free quote or contact TSC VoIP online today!

Obsolescence Protection & Your Company’s Phone System

Technology moves fast – keeping up with the latest industry-standard telecom technology can be a challenge for businesses of any size. For small businesses, however, it can prove especially difficult and costly. At the same time, ensuring that your workforce can communicate as effectively as possible both between teams and with clients is necessary for maintaining productivity and protecting your bottom line. This is why considering obsolescence protection when you choose your telecom provider is absolutely essential. To learn how providers like  TSC VoIPintegrate obsolescence protection into your phone systems, read on!

Look for Hosted Back-End Service

Software updates and improvements happen all the time. With a hosted back-end service (as provided by TSC VoIP), we can automatically upgrade our customers to the latest software feature sets. This enables your provider to ensure that your phone system has the most current functionality. On top of that, it vastly improves your cybersecurity, as you will get the most advanced safeguards against external threats.

Don’t Forget about Hardware Upgrades

Alongside software upgrades, improvements in phone hardware are developed all the time. With a provider like TSC VoIP, you will receive an upgraded telephone instrument with the newest models for free when you sign on. In addition, we will periodically provide upgrades to this hardware. If your provider doesn’t account for obsolescence protection in this manner, then you will be playing catch-up before you even start.

Interested in learning more about how TSC VoIP integrates obsolescence protection with our telecom services? To inquire about our no contract/no commitment services, call 914-483-3500 for a free quote or contact TSC VoIP online today!