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Phones VoIP

5 Signs It’s Time to Upgrade Your Phone Technology

Many organizations have switched to a work from home and remote access model as a result of the pandemic. This in turn has promoted many changes in internal corporate structures as they implement VoIP or Cloud Phone systems. Here’s why it might be time to upgrade your old phone technology.

WFH and Remote Access

Your business is transitioning to a digital environment, most likely e-commerce, but you’re already seeing an increase in the number of work from home jobs. You’ll also need to make sure that your clients have access to some core systems. Your existing infrastructure is resource-intensive and costly to maintain.

Costly Equipment Upgrades Are Needed

The WFH and remote access connections require new and improved security software and hardware to regulate them. Perhaps your company’s website requires an overhaul in order to increase its online presence. They have both financial and resource implications.

Using an MSP will pass on the equipment and software expenses, as well as their assistance when it comes to preparing for the Cloud migration. 

Support Resources Are Needed Elsewhere

You need tools to remodel the website and help you transition to the new CaaS system. They might be supplied on-site, but they are presently supporting the old VoIP and apps environment.

If you wish to use a MSP to implement your new CaaS systems, you may do so without disrupting your existing operations.

Updated Disaster Planning

There is a high risk to company stability if the online systems fail for any reason, as well as a significant chance that your Internet connection will be lost. A transition to the Cloud implies that services will be available at all times. It’s also necessary to have backup connections with your MSP.

Future-Proofing

The transition to an online existence is, in most cases, only the beginning of a number of business transformations that will take place over the next several years. Moving to the Cloud now will allow you to tackle those future problems without requiring major changes in your internal infrastructure.

At TSC VoIP, we currently offer a full complement of VoIP and UCaaS services. We are also pleased to offer no-cost, no-obligation quotes for business class phone systems and service. Contact us today to learn more about how we can help your business!

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Phones VoIP

The Pros and Cons of VoIP

VoIP, or Voice over Internet Protocol, has several benefits, especially for a company that wants to reduce costs and improve call quality. However every piece of technology has its limitations. Here are some pros and cons to VoIP:

Advantages of VoIP

Reduced Cost

VoIP systems can help businesses save a significant amount of money. By more than 50%, for example, adopting VoIP systems may help you save on your phone bills. The cost savings will vary depending on the VoIP service you pick and your company’s requirements.

PBX Cost

PBX, or a private branch exchange, is a costly on-site, physical piece of equipment that connects landline phones inside an organization. By utilizing a broadband connection, VoIP phone systems help eliminate the need for extra hardware.

Remote Work Savings

VoIP enables staff to work from anywhere by connecting them to the company’s phone system. It also includes a variety of mobile capabilities that traditional phones do not have, such as auto-attendant, call waiting, group calling, and real-time video conferencing.

Scalability

VoIP has the capacity to support high-quality, large-scale conference calls. When necessary, you may add or remove users. VoIP is ideal for startups searching for a phone system that can grow with them as they expand.

Disadvantages of VoIP

Latency

Calls made through a VoIP phone system can be affected by latency. When there’s a bad internet connection with little bandwidth, latency problems arise. To operate smoothly and give voice traffic precedence over data, a VoIP router requires a specific VoIP router that has been specifically designed for this purpose.

Relies on Internet Access

A reliable internet connection with sufficient bandwidth to operate VoIP services is critical. Poor internet connectivity can significantly reduce the quality of calls as well as the overall VoIP service. In addition, the quantity of simultaneous calls will influence your business’s bandwidth requirements.

Security Issues

VoIP has its own unique set of security risks, including phishing, identity and service theft, spam, and viruses and malware. However, you can safeguard your VoIP communications by applying IP technology such as encryption and enhanced identification management.

The advantages of VoIP greatly outweigh the disadvantages. At TSC VoIP, we currently offer a full complement of VoIP and UCaaS services. We are also pleased to offer no-cost, no-obligation quotes for business class phone systems and service. Contact us today to learn more about how we can help your business!

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Phones VoIP

5 Ways Construction Companies Can Benefit From VoIP Phones

Are you searching for the finest construction phone service in New York? Construction companies can now construct more advanced structures and infrastructure than ever before. Here are five compelling reasons why VoIP phones might be a good fit for your company.

HD Audio Clarity

Since a VoIP phone service can deliver consistently accurate and dependable voice technology, it’s the best choice for construction phone service. Your team members will be able to communicate with one another even on a noisy construction site, and your foreman will be able to keep in touch with the crew at all times.

Stand-Alone Communications

Dead zones and missed calls are always inconvenient for everyone, but they may end up costing you a lot of money in the construction industry. New construction sites frequently takes you away from a stable phone signal.

You’ll have a direct connection to all of your team members both on and off the work site with this VoIP solution. You won’t have to worry about missed calls or roaming fees while on the job. In the field, your employees will be able to use all of the features of basic smartphone service and communicate directly with everyone on the network.

Scalability

VoIP services also allow you to easily add or remove users from your network. You won’t need any special equipment, and no technician will be required to install a new phone line for you. You can quickly connect new employees to your VoIP network and get them up and running.

Enhanced Mobile Collaboration

VoIP is a flexible platform for connecting all of your disparate communication networks. It also features a number of built-in functions that aid with the management of your business. You may video chat with any desktop or mobile device and exchange detailed papers in real time with remote team members, and you can simultaneously teleconference up to 30 sites.

At TSC VoIP, we currently offer a full complement of VoIP and UCaaS services. We are also pleased to offer no-cost, no-obligation quotes for business class phone systems and service. Contact us today to learn more about how we can help your business!

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Phones VoIP

Should Your NY Business Use A VoIP Phone?

Whether your New York business is large or small, investing in a VoIP phone can be a great choice. But how do you know if a VoIP service is right for your company? Here are some of the benefits you’ll see when using a VoIP phone service and how it can help your business grow.

What is a VoIP phone?

A VoIP phone is a telephone that runs on IP-based technology and is connected to a VoIP service for voice transmission and reception. Traditional landlines are similar to VoIP phones, but they employ a different baseline technology.

How to select your VoIP phones

There’s a VoIP phone for every type of profession in NY! Choosing the correct VoIP phone isn’t as difficult as you might think. You may get started by responding to a few questions:

Who will be using VoIP phones?

For a conference call, an executive may require many line appearances, but a manager may want a VoIP phone that can take several calls at once. Determining who will be using the service might help you decide which features are most important for your users.

What’s the typical call volume?

The number of lines your VoIP phone should have is determined by the average daily calls. For most offices, three to five lines would be sufficient, but more than ten lines might be required for receptionists and operators.

What’s your budget?

Although price should not be the most important factor to consider when deciding on a VoIP phone, it is critical that you set a budget. A budget will also force you to determine which features and capabilities are essential for you.

At TSC VoIP, we currently offer a full complement of VoIP and UCaaS services. We are also pleased to offer no-cost, no-obligation quotes for business class phone systems and service. Contact us today to learn more about how we can help your business!

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Company Phones Unified Communications VoIP

Helping Small Businesses Work Remote During the Pandemic

Helping Small Businesses Work Remote During the Pandemic

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Helping Small Businesses Work Remote During the Pandemic

Almost every business has had to adapt in significant ways during this pandemic to survive. From providing PPE to employees to providing support for employees working remotely, it can be especially challenging for small businesses to maintain their day-to-day operations with the same efficiency as they did before. Thankfully, with today’s technology, small businesses can be just as – if not more – productive with a remote workforce. One of the most critical ways to accomplish this is with an integrated cloud phone system. Read on for some insights about implementing such systems in small businesses from the experts at TSC VoIP.

Gain extra flexibility and mobility. With a cloud phone system, workers can easily switch between their smartphones, laptops, tablets, and desk phones at will, allowing them to stay conveniently connected throughout the day. This allows employees to create their own workflows while remaining in full communication with the rest of the team.

Remote workers and office staff share the same phone system. Some of your employees may need to remain in-office if their duties simply cannot be performed remotely. No worries – a cloud phone system can help both remote and in-office staff stay as connected as though everyone were in the office together.

Improve security and viability. Cloud-based phone systems have enhanced cybersecurity capabilities, enabling you to better protect sensitive information. At the same time, such systems have extra visibility into your workforce’s productivity, helping you gain better insight into how you can improve your business.

Cloud-based phone systems are just one way a small business can enhance their remote capabilities. They’re made even better when they involve no contract or commitments. For more information about these systems or other UCaaS services, call 914-483-3500 for a free quote or contact TSC VoIP online today!

TSC VoIP offers bespoke communications solutions, including free telephone hardware, access to our mobile & desktop applications as well as access to our obsolescence protection plan. TSC VoIP serves businesses in Westchester County, Rockland County, Fairfield County, and the New York Metropolitan area. 

If you are not already experiencing the benefits of working with TSC VoIP, you can contact us at 914-483-3500, by email at info@tscvoip.com, or utilize our simple quote form on this page.

Get a free quote

TSC VoIP is pleased to offer no-cost, no-obligation quotes for business class phone systems and service. Please provide your contact information below , and one of our knowlegeable experts will contact you to get your quote done right away.

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Company Phones Unified Communications VoIP

UCaaS Redundancy: Critical for Business

UCaaS Redundancy: Critical for Business

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UCaaS Redundancy: Critical for Business

When a company’s telecom services experience downtime, it can be disastrous. Communication with clients and between teams breaks down or halts altogether, hurting both productivity and your bottom line. If you are looking for a new telecom provider, it is essential to understand why that offer in terms of UCaaS redundancy. In layman’s terms, how will your provider account for technology failures and minimize (or avoid) downtime? Read on to learn more about UCaaS redundancy from the experts at TSC VoIP!

Georedundant Networks

No technology is completely free from issues. However, systems like the georedundant network utilized by TSC VoIP can maximize uptime to 99.99% by implementing failsafe measures. TSC VoIP utilizes a georedundant network with three server nodes placed throughout the country. This means that should a primary server fail, your phone system will automatically switch to the next available server. This failover service is present in the phone itself, making this switch seamless and practically foolproof. On top of that, our network utilizes an nShare mesh, meaning that each server has total access to the information present in the other servers. No matter what happens, your phone system will behave as expected and your information will be safe.

The Difference Between Active-Active & Active-Spare

These georedundant nodes are known as an active-active server configuration. Should a server experience downtime, the “backup” server is already active, ensuring that you experience no downtime in your phone service. Although other providers may also advertise UCaaS redundancy, they may utilize an active-spare server configuration. In an active-spare setup, the system has to switch to the spare when issues arise – a sometimes lengthy process that can be dependent on how fast your provider works behind the scenes. On top of that, their networks may utilize an externally-hosted load balancer that can become another point of failure, sometimes causing hours or even days of downtime.

For maximum uptime and communication quality, choose the georedundant network provided by TSC VoIP. To inquire about our no contract/no commitment services, call 914-483-3500 for a free quote or contact TSC VoIP online today!

TSC VoIP offers bespoke communications solutions, including free telephone hardware, access to our mobile & desktop applications as well as access to our obsolescence protection plan. TSC VoIP serves businesses in Westchester County, Rockland County, Fairfield County, and the New York Metropolitan area. 

If you are not already experiencing the benefits of working with TSC VoIP, you can contact us at 914-483-3500, by email at info@tscvoip.com, or utilize our simple quote form on this page.

Get a free quote

TSC VoIP is pleased to offer no-cost, no-obligation quotes for business class phone systems and service. Please provide your contact information below , and one of our knowlegeable experts will contact you to get your quote done right away.

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Company Phones Unified Communications VoIP

Obsolescence Protection & Your Company’s Phone System

Obsolescence Protection & Your Company’s Phone System

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Obsolescence Protection & Your Company’s Phone System

Technology moves fast – keeping up with the latest industry-standard telecom technology can be a challenge for businesses of any size. For small businesses, however, it can prove especially difficult and costly. At the same time, ensuring that your workforce can communicate as effectively as possible both between teams and with clients is necessary for maintaining productivity and protecting your bottom line. This is why considering obsolescence protection when you choose your telecom provider is absolutely essential. To learn how providers like  TSC VoIPintegrate obsolescence protection into your phone systems, read on!

Look for Hosted Back-End Service

Software updates and improvements happen all the time. With a hosted back-end service (as provided by TSC VoIP), we can automatically upgrade our customers to the latest software feature sets. This enables your provider to ensure that your phone system has the most current functionality. On top of that, it vastly improves your cybersecurity, as you will get the most advanced safeguards against external threats.

Don’t Forget about Hardware Upgrades

Alongside software upgrades, improvements in phone hardware are developed all the time. With a provider like TSC VoIP, you will receive an upgraded telephone instrument with the newest models for free when you sign on. In addition, we will periodically provide upgrades to this hardware. If your provider doesn’t account for obsolescence protection in this manner, then you will be playing catch-up before you even start.

Interested in learning more about how TSC VoIP integrates obsolescence protection with our telecom services? To inquire about our no contract/no commitment services, call 914-483-3500 for a free quote or contact TSC VoIP online today!

TSC VoIP offers bespoke communications solutions, including free telephone hardware, access to our mobile & desktop applications as well as access to our obsolescence protection plan. TSC VoIP serves businesses in Westchester County, Rockland County, Fairfield County, and the New York Metropolitan area. 

If you are not already experiencing the benefits of working with TSC VoIP, you can contact us at 914-483-3500, by email at info@tscvoip.com, or utilize our simple quote form on this page.

Get a free quote

TSC VoIP is pleased to offer no-cost, no-obligation quotes for business class phone systems and service. Please provide your contact information below , and one of our knowlegeable experts will contact you to get your quote done right away.